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Thought Leadership

Patrick Flynn Weighs In on AI ‘Trust Gap’

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While both rank-and-file workers and the C-suite see AI as a great opportunity for business transformation, both sides are skeptical over its deployment, according to a recent CNBC story.

Experts say that while there is widespread AI anxiety no matter which side of the desk a person sits on, having leaders enthusiastic about AI as well as providing clear communication on how it will impact and alter employee jobs is critical for its long-term success.

Poole College’s Patrick Flynn, an assistant professor of human resource management, describes trust as “critical currency” in the workplace.

“From a subordinate, lower-level employee’s perspective, they have to trust two different actors, the leader and the AI,” Flynn said in the story.

Read more from CNBC.

This post was originally published in Poole Thought Leadership.