Patrick Flynn Reveals Impact of Collective Engagement on Employee Retention During COVID-19

A new study finds that some workplaces did a better job than others at limiting employee turnover during the COVID pandemic. Specifically, researchers found that units that had fostered a sense of “collective engagement” among employees before the pandemic saw less employee turnover than units that were less successful at creating that sense of engagement. Patrick Flynn, a Poole College assistant professor of management, is a co-author of the paper on the study.

“In other words, the leadership of those stores had fostered a shared perception among employees of what they were doing and why they were doing it,” Flynn says. “You could think of it as a shared sense of mission or community among store employees.”

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This post was originally published in Poole Thought Leadership.